When you visit an emergency animal hospital in Bozeman, MT, you’ll meet many different staff members who are responsible for different tasks related to animal care. Understanding the different roles and responsibilities of veterinary ER hospital staff will help you better communicate with them during your visit. Here is a look at the different titles and responsibilities of emergency animal care specialists at veterinary hospitals or veterinary urgent care facilities.
Emergency Veterinarians
Emergency veterinarians have undergone extensive education and training and are specialists in providing urgent and emergency care to animals. They are Doctors of Veterinary Medicine (DVMs) who handle patient examinations, diagnostics, laboratory testing, radiology, surgery, and patient care. They specialize in urgent and life-threatening injuries, illnesses, and diseases. Some veterinary hospitals, especially 24-hour emergency veterinary hospitals, have multiple emergency veterinarians on staff. They may also have a medical director, who is a DVM who oversees the work of other veterinary staff and manages the business administration of the animal hospital.
Certified Veterinary Technicians
A certified veterinary technician is an animal specialist who has been certified by an accredited veterinary school. They have undergone a special training program that teaches them how to perform a variety of animal care tasks, including diagnostic testing, animal handling and care, patient education, and equipment preparation. They take patient histories, perform physical examinations, and manage patient records. They may also assist with medical procedures, medication and vaccination administration, and other animal care services under the supervision of a DVM.
Front Office Staff and Customer Care Specialists
The front office staff or customer care specialists are typically the first staff members you will meet at an emergency animal hospital. They answer the phones, make appointments, handle patient record keeping and billing, and answer questions. They may also perform initial emergency triage for patients who walk in or call ahead for emergency animal services. They may have specialized veterinary experience or just extensive administrative experience, depending on the size and volume of the animal hospital.
Meet Our Team at Pet Emergency Trauma Services
At Pet Emergency Trauma Services, our skilled and compassionate staff provides high-quality pet emergency and after-hours medical care in Bozeman, MT. We are a state-of-the-art emergency and critical care hospital that offers convenient and comprehensive veterinary emergency and animal urgent care on nights, weekends, and all major holidays. Our staff includes experienced emergency veterinarians, certified veterinary technicians, and administrative staff who are committed to making sure your pet is safe, comfortable, and cared for during your visit.
We open at 7:00 a.m. on Fridays and provide 24/7 emergency care through Wednesdays at 7:30 a.m. We are closed from 7:30 a.m. on Wednesdays through Fridays at 7:00 a.m. We specialize in emergency and urgent care veterinary services, critical care, hospitalization, diagnostic services, and surgery. Call us now to let us know you’re coming in for a pet emergency.